Get in Touch with Test Design

At Test Design, we are committed to providing every player with a premium experience — and that includes fast, friendly, and knowledgeable support whenever you need it. Whether you have a question about your account, a bonus, a payment, or anything else, our team is here to help.

24/7 Customer Support

Our dedicated support team is available 24 hours a day, 7 days a week, so you never have to wait long for assistance. No matter the time of day or night, a member of our team is ready to help you.

Ways to Contact Us

• Live Chat: The fastest way to reach us. Click the live chat icon available on any page of the site to connect with a support agent instantly, around the clock.
• Email Support: For less urgent enquiries or if you need to share documents, you can reach our support team by email. We aim to respond to all email enquiries as promptly as possible.

Before You Contact Us

You may find an instant answer to your question in our Help Centre. We cover a wide range of topics including:

• Account registration and verification
• Deposits and withdrawals
• Bonuses and promotions
• Responsible gambling tools
• Technical issues

Responsible Gambling Support

If you are concerned about your gambling or the gambling of someone you know, please contact our support team directly. We take player welfare seriously and can assist you with setting deposit limits, self-exclusion, and other responsible gambling measures. You may also seek independent support from organisations approved by the UK Gambling Commission (UKGC).

Licensing & Regulatory Information

Test Design operates under licence #123456 issued by the UK Gambling Commission (UKGC). If you have a complaint that has not been resolved to your satisfaction after contacting our support team, you have the right to escalate the matter to the relevant regulatory authority.

Complaints Procedure

1. Contact our support team via live chat or email and explain your complaint in full.
2. Our team will acknowledge your complaint and work to resolve it as quickly as possible.
3. If you remain unsatisfied with the outcome, you may escalate your complaint to the UK Gambling Commission or an approved Alternative Dispute Resolution (ADR) service.

Key Account Information

Test Design is licensed and regulated by the UK Gambling Commission (UKGC), licence #123456. New players only. Min deposit £10. Wagering requirement 35x. T&C apply. Please gamble responsibly.